Prohibited or Special Category Shipments
Dangerous goods and Prohibited articles (click HERE for more details)
Parcels containing liquids
Items that do not match the seller's description
Fake or counterfeit goods
Fragile, unprotected and easily damaged items (such as ceramics, glass, LCD screens, books, paper products, plastic products, etc.)
The shipment itself was improperly packaged and did not provide suitable protection for the goods
Shipments with original packaging and intact packaging will not be compensated for any damage
The packaging is deformed, torn, cracked, etc. but the goods are intact
Non-carton or wooden box packaging, non-sealed packaging, etc.
The shipment is not claimed within 30 days after it arrives at the overseas warehouse
Natural Disaster
Any Damage/ Loss due to
Nature losses, nature defects, characteristics, and market price rise or fall caused
Bad weather, lightning, tsunamis, earthquakes, floods and other natural disasters during transportation
In the event of transporation accident, public enemy invasion, insurrection, strike or other regional dispute, civil disturbance or war in transit
Due to temperature, humidity changes
Natural disaster: including but not limited to earthquake, tornado, storm, flood, fire, plaque, fog, snow, frost or geological disasters
Unforeseeable Circumstances
Any customs, carrier company or government officials’ negligence, such as customs returns, flight delays, etc.
Shipment that has no parcel declaration, false report or unable to provide Tracking Number
Shipment that indicates false receive notice or pre-declared information, no inbound information or wrong delivery from seller
Suspected website or unable to contact the seller
No sign of delivery company certifying that the parcel has been delivered to our overseas warehouse
Incorrect or inaccurate overseas shipping address which is not the same as the warehouse address provided in Buy&Ship’s member centre
Parcels lost due to the fault of the sender (e.g. providing invalid/fake documentation)
The parcel is already with poor quality or the quantity is not correct before its arrival to our oversea warehouse
The expiring of shelf life and warranty period and other irresistible factors due to clearance